Terms & Conditions
Under The Veil LLC
Effective Date:
Last Updated:
1. Agreement to These Terms
These Terms of Service (“Terms”) govern your access to and use of undertheveilretreats.com and any associated pages, forms, or scheduling tools (collectively, the “Site”), operated by Under The Veil LLC, a Texas limited liability company (“Under The Veil,” “we,” “us,” or “our”).
By accessing the Site, submitting an inquiry, or booking a discovery call, you agree to these Terms. If you do not agree, do not use the Site.
2. Eligibility
The Site and our experiences are intended solely for individuals aged 18 or older. By using the Site, you represent that you are at least 18 and have the legal capacity to enter into these Terms.
3. What the Site Is, and Is Not
The Site is informational. It describes the nature of our private retreat experiences and provides a means to request a conversation.
Nothing on the Site constitutes an offer to sell, a reservation, a guarantee of availability, or a binding commitment of any kind, by you or by us.
No purchase occurs on the Site. No retreat seat is held, reserved, or confirmed through the Site. Pricing referenced on the Site is indicative of the investment associated with a full retreat experience and is subject to change, to the specific terms of a given retreat, and to written agreement.
4. Discovery Calls
Requesting or attending a discovery call creates no obligation on either party.
You are under no obligation to proceed to a retreat
We are under no obligation to extend an invitation
Scheduling a call does not reserve a seat or establish any priority
We select participants at our sole discretion, and we may decline any inquiry or application without stating a reason. Our discretion in this respect is not exercised on the basis of any characteristic protected under applicable law.
5. Retreat Participation Is Governed by a Separate Agreement
These Terms do not govern participation in a retreat.
If you are invited and choose to proceed, your participation will be governed by a separate written Retreat Participation Agreement executed between you and Under The Veil LLC. That agreement, not these Terms, will set out payment terms, deposit and cancellation policy, refund conditions, travel and accommodation arrangements, conduct expectations, assumption of risk, waivers, and all other terms of the experience.
In the event of any conflict between these Terms and an executed Retreat Participation Agreement, the Retreat Participation Agreement controls with respect to the retreat.
6. Not Medical, Psychological, or Professional Advice
Under The Veil is not a healthcare provider. We do not provide medical care, psychological or psychiatric treatment, psychotherapy, counseling, crisis intervention, diagnosis, or treatment of any condition. We are not a covered entity or business associate under HIPAA.
Content on the Site is provided for general informational purposes and is not medical, psychological, legal, financial, or professional advice of any kind. It is not a substitute for consultation with a qualified professional.
If you are experiencing a medical or mental health emergency, contact emergency services or a qualified professional immediately. Do not rely on the Site or on us for urgent care.
Any decision you make in reliance on information from the Site is made at your own discretion and risk.
7. Intellectual Property
All content on the Site, including text, copy, photography, video, graphics, the Under The Veil name and marks, logos, layout, and design, is owned by Under The Veil LLC or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.
You may view and share the Site for personal, non-commercial purposes. You may not:
Copy, reproduce, republish, or distribute Site content for commercial purposes
Use our name, marks, or brand identity without prior written permission
Frame, mirror, or present the Site as your own
Scrape, harvest, or systematically extract content or data
Create derivative works from Site content
No license or right is granted except as expressly stated here.
8. Acceptable Use
You agree not to:
Use the Site for any unlawful purpose or in violation of these Terms
Submit false, misleading, or fraudulent information through any form
Impersonate any person or misrepresent your affiliation with any person or entity
Attempt to gain unauthorized access to the Site, its systems, or related infrastructure
Interfere with or disrupt the Site, including through automated requests, denial-of-service activity, or malicious code
Use automated systems to book, cancel, or manipulate scheduling
Collect information about other users or attempt to identify our guests
We may suspend or terminate your access to the Site at any time, without notice, for conduct we determine violates these Terms.
9. Submissions and Communications
Information you submit through the Site, including inquiries, applications, and messages, is handled in accordance with our Privacy Policy.
You represent that any information you submit is accurate and that you have the right to provide it. You are responsible for the accuracy of information you provide, including where it affects our ability to evaluate fit or arrange an experience.
Any unsolicited ideas, suggestions, or proposals you send us may be used without obligation, compensation, or attribution.
10. Third-Party Services and Links
The Site incorporates and links to third-party services, including scheduling, hosting, and communication platforms. Those services operate under their own terms and privacy policies.
We do not control and are not responsible for third-party services, their availability, their content, or their practices. Your use of them is at your own risk and subject to their terms.
Links to third-party websites do not constitute endorsement.
11. Availability and Changes
We may modify, suspend, or discontinue the Site or any part of it at any time, without notice or liability. We do not guarantee that the Site will be available, uninterrupted, secure, or error-free, or that defects will be corrected.
12. Disclaimer of Warranties
THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade.
We make no warranty that the Site will meet your requirements, that content is accurate, complete, or current, or that the Site is free of viruses or harmful components.
Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply to the fullest extent permitted.
13. Limitation of Liability
To the fullest extent permitted by law, Under The Veil LLC, its members, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to your use of the Site, regardless of the theory of liability and even if we have been advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to the Site or these Terms shall not exceed one hundred U.S. dollars ($100.00).
This limitation does not apply to liability that cannot be excluded or limited under applicable law, and nothing in these Terms limits liability for fraud, gross negligence, or willful misconduct.
Nothing in this section limits or affects rights or obligations arising under an executed Retreat Participation Agreement, which contains its own liability provisions.
14. Indemnification
You agree to indemnify, defend, and hold harmless Under The Veil LLC and its members, officers, employees, contractors, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Site, your violation of these Terms, your violation of any law, or your infringement of any third-party right.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.
Informal resolution first. Before commencing any formal proceeding, you agree to contact us at the address in Section 19 and attempt in good faith to resolve the dispute informally for a period of thirty (30) days.
Arbitration. Any dispute arising out of or relating to these Terms or the Site that is not resolved informally shall be settled by binding arbitration administered in Tarrant County, Texas, under the rules of the American Arbitration Association. Judgment on the award may be entered in any court of competent jurisdiction.
No class actions. Disputes shall be resolved on an individual basis. You and Under The Veil each waive any right to bring or participate in a class, collective, or representative action.
Exceptions. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information, and either party may bring an individual claim in small claims court.
[NOTE TO COUNSEL: Confirm arbitration and class-action waiver enforceability and required consumer disclosures for the target guest jurisdictions, including California and any EEA/UK residents.]
16. Confidentiality of Guests
You acknowledge that the identity of our guests and prospective guests is confidential. If you become aware of the identity of any guest through your use of the Site, through a discovery call, or otherwise, you agree not to disclose, publish, or confirm that information to any third party.
17. Termination
We may terminate or suspend your access to the Site at any time, for any reason, without notice. Sections 7, 9, 12, 13, 14, 15, 16, and 18 survive termination.
18. General
Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Under The Veil regarding the Site, and supersede any prior understandings regarding the Site.
Severability. If any provision is found unenforceable, it shall be modified to the minimum extent necessary and the remaining provisions remain in full force.
No Waiver. Our failure to enforce any provision is not a waiver of that provision or any other.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
Changes. We may revise these Terms at any time. The “Last Updated” date reflects the most recent revision. Material changes will be posted on the Site. Your continued use after changes take effect constitutes acceptance.
Force Majeure. We are not liable for any failure or delay resulting from causes beyond our reasonable control.
19. Contact
Under The Veil LLC
privacy@undertheveilretreats.com
c/o Northwest Registered Agent, LLC
5900 Balcones Drive, STE 100
Austin, TX 78731
United States
Under The Veil LLC. Private Experiences for Those Who Are Ready.
